1. Introduction
Ekhaya Interiors ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our services.
By using our website, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website or services.
2. Data Collection
We collect information that you voluntarily provide to us when you:
- Fill out our contact or inquiry forms
- Request a quotation
- Subscribe to our communications
- Engage our design or renovation services
- Communicate with us via email, phone, or WhatsApp
The types of personal information we may collect include:
- Name and contact details (phone, email, address)
- Project details and preferences
- Budget and timeline information
- Photographs of your space (with your permission)
- Payment information (processed securely through third parties)
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, and pages visited.
3. Use of Data
We use the information we collect to:
- Provide and manage our design and renovation services
- Communicate with you about your project
- Send quotations, invoices, and project updates
- Improve our website and services
- Comply with legal obligations
- Send promotional communications (with your consent)
4. Data Sharing
We do not sell or rent your personal information to third parties. We may share your information with:
- Service providers who assist in delivering our services (e.g., contractors, suppliers)
- Payment processors for secure transaction handling
- Legal authorities when required by law
All third parties are bound by confidentiality obligations and are only permitted to use your data for the specific purposes for which it was shared.
5. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
6. Your Rights
Under South African law (POPIA), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to the processing of your information
- Withdraw consent at any time
To exercise these rights, please contact us using the details below.
7. Contact
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: ekhaya.int@gmail.com
- Phone: 083 282 4022
- Address: 5 Stafford Place, Empangeni, KwaZulu-Natal
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.